Quality Management Systems - ISO 9000


A quality management system (QMS) enables businesses and other organisations to consistently meet their quality objectives in the delivery of the products and services they supply.


The international standard, ISO 9001, describes a form of quality management system that can be externally audited for compliance by an independent certification body. An organisation gaining certification to ISO 9001 can display that status in all of its corporate literature and communication materials.


Quality management systems complying with ISO 9001 are designed to ensure that both customer and supplier expectations will be met in any transaction. A quality assurance system will provide a means of ensuring that all processes and procedures affecting required quality attributes will be under control and that all relevant inputs of skills, capabilities, labour and materials, both from internal resources and external suppliers, will meet requirements.


An ISO 9001 compliant system will also have procedures for the identification, analysis and rectification of defects, or non-conformances, as well as for the reduction or elimination of similar incidents in future.


In sum, an ISO 9001 quality management system should be an administratively right-sized, operationally-relevant, dynamic system with a focus on achieving a steady and continuing improvement in the certified organisation’s quality performance.


If your business needs assistance with gaining or maintaining certification to ISO 9001, Productivity Management Services is the best place to come for help; we have been in the quality business for a very long time, we have the most experience and we offer the best range of assistance programs.


Whatever your ISO 9001 needs, Productivity Management Services can help;


  • If you don’t have certification to ISO 9001 and need to get it, Productivity Management Services can assess your requirements, document a system, implement procedures, train staff and guide you through the certification process with the certifying body of your choice;


  • If you already have certification to ISO 9001 but feel that the system is ineffective or obsolete, Productivity Management Services can renovate, improve or upgrade your system to the latest issue;


  • If you want an economical maintenance service,  Productivity Management Services can manage your ISO 9001 system on your behalf, at moderate rates, based on regular visits at any level that you may require.


Click here to discover why Productivity Management Services offers the best solutions to help your business get and maintain ISO certification.


If you need assistance with implementing or maintaining a quality assurance system, or if you have any queries regarding how to obtain ISO certification, please contact us.


Click here for background information on ISO 9000.



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